FAQ

Orders & Shipping

How can I place an order?

You can place an order directly through our website by selecting your desired product and completing checkout.

Do you offer Cash on Delivery (COD)?

Yes, COD is available in select locations. Availability will be shown during checkout.

How long does shipping take?

Standard shipping takes 5–7 business days. Delivery time may vary by location.

Do you ship internationally?

Currently, we ship only within India. International shipping will be available soon.

Are your clay products handmade?

Yes! All our products are handcrafted by skilled artisans using traditional techniques.

Do clay cups and pots change the taste of drinks?

Yes, clay enhances the natural flavor of water, tea, and coffee by adding a subtle earthy touch.

Are your clay products safe for food and drinks?

Absolutely. Our products are made from natural, chemical-free clay and are safe for everyday use.

How do I clean clay cups and pots?

Wash with warm water and a soft sponge. Avoid soap as clay absorbs chemicals. For deep cleaning, use baking soda or lemon.

Can I use clay pots on a gas stove or microwave?

Clay pots can be used on low to medium gas flame. Avoid high heat. Some products are not microwave-safe—please check the product page.

What if I receive a damaged product?

If your product arrives damaged, contact us within 24 hours with photos. We’ll arrange a replacement or refund.

Can I return a product if I don’t like it?

Clay products are not returnable. Refunds are provided only if the item is damaged upon delivery.

What payment methods do you accept?

We accept debit/credit cards, UPI, bank transfers, wallets, and COD in select locations.

Do you offer discounts for bulk orders?

Yes! For bulk or wholesale orders, email us at support@kuyavarsart.com.